Terms & Conditions

Last Updated: January 25, 2025

Welcome to Ocean Friendly Living Japan. These Terms and Conditions ("Terms") govern your use of our website https://oceanfriendly.jp and the purchase of products and services from Ocean Friendly Living Japan ("Company," "we," "us," or "our"). By accessing or using our website, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing, browsing, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Ocean Friendly Living Japan.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website after changes are posted constitutes acceptance of the modified Terms.

2. Company Information

3. Eligibility and Account Registration

3.1 Age Requirements

You must be at least 16 years old to use our website and services. By using our website, you represent and warrant that you meet this age requirement. If you are under 18, you must have parental or guardian consent to make purchases.

3.2 Account Registration

To make purchases or access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password confidential and secure
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breaches

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.

4. Product Information and Availability

4.1 Product Descriptions

We strive to provide accurate product descriptions, specifications, and images. However, we do not warrant that product descriptions, colors, specifications, or other content are completely accurate, complete, reliable, current, or error-free.

4.2 Pricing

All prices are displayed in Japanese Yen (¥) unless otherwise stated. Prices are subject to change without notice. We reserve the right to modify prices at any time, but price changes will not affect orders already placed and confirmed.

4.3 Product Availability

Product availability is subject to change without notice. We make reasonable efforts to accurately display inventory, but we do not guarantee that products displayed as available will be in stock when you place an order. If a product becomes unavailable after you place an order, we will notify you and offer alternatives or a full refund.

4.4 Product Certifications

Our eco-friendly products may carry various certifications (GOTS, OEKO-TEX, etc.). While we make every effort to maintain accurate certification information, you should verify specific certifications if they are critical to your purchase decision.

5. Orders and Payment

5.1 Order Process

When you place an order through our website, you make an offer to purchase products at the stated price. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

Order confirmation emails do not constitute acceptance of your order. We accept orders only when we dispatch the products or provide confirmation of shipment.

5.2 Payment Methods

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express, JCB)
• Debit cards
• Digital payment platforms (as available)
• Bank transfers (for certain order types)

Payment is due immediately upon placing an order. We use secure, PCI-DSS compliant payment processing systems to protect your financial information.

5.3 Payment Authorization

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided
• The information you provide is accurate and current
• You will maintain sufficient funds or credit to cover the purchase

5.4 Order Cancellation by Company

We reserve the right to cancel orders in the following circumstances:

• Product unavailability
• Pricing or product description errors
• Payment authorization failures
• Suspected fraudulent activity
• Violation of these Terms
• Inability to verify customer information

If we cancel your order, we will notify you and process a full refund to your original payment method.

6. Shipping and Delivery

6.1 Shipping Locations

We currently ship to addresses within Japan. International shipping may be available for select products—please contact us for details.

6.2 Shipping Costs and Times

Shipping costs are calculated based on order weight, size, destination, and selected shipping method. Estimated delivery times are provided at checkout but are not guaranteed. Actual delivery times may vary due to:

• Carrier delays
• Weather conditions
• Natural disasters
• Customs processing (for international orders)
• Incorrect or incomplete address information

6.3 Delivery Responsibility

Risk of loss and title for products pass to you upon delivery to the shipping carrier. You are responsible for providing accurate shipping information. We are not liable for delivery delays or non-delivery resulting from incorrect addresses provided by you.

6.4 Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with you and the carrier to resolve the issue through replacement, repair, or refund.

7. Returns, Exchanges, and Refunds

Please refer to our separate Refund Policy for detailed information about returns, exchanges, and refunds. Key points include:

• 30-day return period for most products
• Products must be unused and in original packaging
• Proof of purchase required
• Certain products may be non-returnable (for hygiene reasons)
• Return shipping costs may apply

8. Product Warranties

8.1 Manufacturer Warranties

Many of our products come with manufacturer warranties. We will provide warranty information with your purchase when applicable. Warranty claims should be directed to us or the manufacturer as specified in the warranty documentation.

8.2 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• Products will meet your specific requirements
• Products will be uninterrupted, timely, secure, or error-free
• Results obtained from product use will be accurate or reliable
• Product quality will meet your expectations

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

Ocean Friendly Living Japan, its directors, employees, agents, and suppliers SHALL NOT BE LIABLE for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our products or services
• Any unauthorized access to or use of our servers and/or personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, trojan horses, or the like transmitted through our website by third parties
• Any errors or omissions in content or for any loss or damage incurred as a result of use of any content posted, emailed, transmitted, or otherwise made available through our service

OUR TOTAL LIABILITY to you for any damages arising from or related to these Terms or your use of our website and services SHALL NOT EXCEED the amount you paid to us in the twelve (12) months preceding the claim, or ¥10,000, whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

10. Intellectual Property Rights

10.1 Our Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Ocean Friendly Living Japan or its content suppliers and is protected by Japanese and international copyright, trademark, and other intellectual property laws.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

• Reproduce, distribute, modify, or create derivative works from our content
• Use our content for commercial purposes without written permission
• Remove copyright or proprietary notices from our content
• Use automated systems to access or collect data from our website
• Frame or mirror any part of our website

10.3 Trademarks

"Ocean Friendly Living Japan," our logo, and other marks are trademarks of our company. You may not use our trademarks without our prior written consent.

10.4 User-Generated Content

By submitting reviews, comments, photos, or other content to our website, you grant us a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, modify, adapt, publish, and display such content in connection with our business.

11. Prohibited Uses

You agree not to use our website for any unlawful purpose or in any way that violates these Terms. Prohibited activities include but are not limited to:

• Violating any local, national, or international laws or regulations
• Infringing upon intellectual property rights
• Transmitting harmful, offensive, or objectionable content
• Engaging in fraudulent activities or misrepresenting your identity
• Interfering with website security features or attempting unauthorized access
• Collecting or harvesting personal information about other users
• Using automated systems (bots, scrapers) to access the website
• Attempting to impersonate other users or entities
• Uploading viruses, malware, or other malicious code
• Engaging in any activity that disrupts or interferes with website functionality

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you consent to our data practices as described in the Privacy Policy.

13. Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources. These links are provided for your convenience only. We do not control, endorse, or assume responsibility for third-party content, products, or services.

Your interactions with third-party websites are governed by their terms and privacy policies. We encourage you to review these documents before providing any information or making purchases through third-party sites.

14. Indemnification

You agree to indemnify, defend, and hold harmless Ocean Friendly Living Japan, its officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your violation of any rights of third parties
• Your use or misuse of our website or products
• Your breach of any representations or warranties made herein

15. Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law provisions.

15.2 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, we encourage you to first contact us to seek an informal resolution. We are committed to working with you in good faith to resolve disputes amicably.

15.3 Jurisdiction

Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Japan, and you consent to personal jurisdiction and venue in such courts.

15.4 Arbitration

If informal resolution fails, disputes may be resolved through binding arbitration in accordance with Japanese arbitration procedures. Each party will bear its own costs in arbitration proceedings.

16. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

17. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

18. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Ocean Friendly Living Japan regarding the use of our website and services, superseding any prior agreements, communications, or understandings, whether written or oral.

19. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by our authorized representative.

20. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign or transfer these Terms at our sole discretion without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their permitted successors and assigns.

21. Contact Information

If you have any questions, concerns, or disputes regarding these Terms, please contact us:

22. Acknowledgment

BY USING OUR WEBSITE OR MAKING A PURCHASE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR WEBSITE OR SERVICES.

Thank you for choosing Ocean Friendly Living Japan. We are committed to providing you with high-quality sustainable products and excellent customer service while protecting our oceans for future generations.